Shipping policy

SHIPPING POLICY

Last updated: July 15, 2026

Nova Creative Studio is a brand of and is operated by Novapro Multi-Services LLC.

This Shipping Policy explains how orders are produced, fulfilled, shipped, tracked, and delivered.

By placing an order through Nova Creative Studio, you agree to this Shipping Policy, our Terms of Service, and our Return and Refund Policy.

1. MADE-TO-ORDER PRODUCTION

Nova Creative Studio products are made to order.

Production normally begins after an order has been accepted and payment has been successfully processed.

Because each product is produced specifically after purchase, production time is separate from shipping transit time.

Estimated delivery time generally consists of:

Production and fulfillment time + carrier transit time = estimated delivery time

Business days do not include weekends, public holidays, carrier holidays, or production-facility closures.

2. PRINTFUL AS PRODUCTION AND FULFILLMENT PARTNER

Nova Creative Studio uses Printful as an independent production and fulfillment partner.

Printful may perform services including:

• Printing the selected artwork.
• Producing posters, framed posters, canvas prints, and related products.
• Product assembly and framing.
• Quality-control review.
• Packaging.
• Applying shipping labels.
• Transferring packages to third-party carriers.
• Shipping products directly to the customer.

Products may be produced and shipped from a Printful facility selected according to product availability, production capacity, destination, delivery efficiency, and other operational considerations.

Printful is not the seller of record for purchases made through the Nova Creative Studio website.

The customer’s purchase agreement remains with Novapro Multi-Services LLC through the Nova Creative Studio brand.

Questions, claims, delivery issues, and customer-service requests must be submitted to Nova Creative Studio, not directly to Printful.

3. PRODUCTION TIME

Most products are normally produced and fulfilled within approximately two (2) to five (5) business days.

This is an estimate and not a guaranteed production period.

Production may require additional time because of:

• High order volume.
• Seasonal demand.
• Product or material availability.
• Printing or framing requirements.
• Quality-control review.
• Production errors requiring reprinting.
• Facility capacity.
• Technical problems.
• Events outside reasonable control.

An order being in production does not mean that it has already shipped.

4. ESTIMATED DELIVERY DATES

Any delivery date, delivery window, arrival estimate, or transit estimate displayed on the website, at checkout, in an order confirmation, or in a shipping notification is an estimate unless expressly identified as guaranteed.

The estimated delivery date may depend on:

• Production time.
• Product availability.
• Fulfillment location.
• Shipping destination.
• Selected shipping method.
• Carrier service levels.
• Customs processing.
• Weather.
• Holidays.
• Delivery attempts.
• Transportation disruptions.
• Other circumstances outside our reasonable control.

Customers should not schedule installations, events, travel, gifts, or other commitments based solely on an estimated delivery date.

When applicable law requires notice, consent, cancellation rights, or a refund because an order cannot be shipped within the promised or legally applicable period, Nova Creative Studio will provide the required notice and options.

5. SHIPPING DESTINATIONS

Nova Creative Studio ships only to destinations made available during checkout.

Availability may vary according to:

• Product type.
• Fulfillment location.
• Carrier coverage.
• Legal restrictions.
• Import restrictions.
• Shopify Market settings.
• Printful shipping availability.
• Operational limitations.

The ability to select a country, state, province, territory, or postal code at checkout does not guarantee that every product can be shipped to that destination.

If an order cannot be fulfilled or shipped to the selected destination, Nova Creative Studio may contact the customer, offer an alternative where appropriate, or cancel and refund the affected item.

6. SHIPPING METHODS AND CHARGES

Available shipping methods and any applicable shipping charges are displayed during checkout.

Shipping charges may depend on:

• Product category.
• Product dimensions and weight.
• Quantity.
• Packaging requirements.
• Shipping destination.
• Fulfillment location.
• Carrier.
• Delivery speed.
• Whether products must ship separately.

When free shipping is offered, the order will generally be sent using a standard shipping service unless another method is expressly stated.

Free shipping does not include:

• Expedited delivery.
• Customs duties.
• Import taxes.
• Brokerage charges.
• Address-correction fees.
• Reshipping expenses caused by customer error.
• Other charges not expressly included in the offer.

The final shipping amount displayed at checkout will govern the transaction, subject to correction of an obvious error.

7. SEPARATE AND MULTIPLE SHIPMENTS

An order containing more than one product may be divided into multiple shipments.

Posters, framed posters, canvas prints, and other products may be packaged and shipped separately to protect them during transportation.

Products may also ship separately when:

• They are produced at different fulfillment facilities.
• They require different packaging.
• They become ready at different times.
• They are shipped by different carriers.
• A product must be reprinted or replaced before shipment.

Separate shipments may have:

• Different tracking numbers.
• Different shipping dates.
• Different carriers.
• Different estimated delivery dates.
• Different countries or states of origin.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Customers should review all shipping confirmations and tracking numbers associated with the order.

Separate shipments will not create an additional charge after checkout unless the customer requests a change, reshipment, upgraded shipping service, or other service that generates an additional cost.

8. ORDER PROCESSING, CHANGES, AND CANCELLATIONS

Orders may enter production shortly after they are placed.

Cancellation, address-change, product-change, and shipping-method-change requests are not guaranteed.

Once an order has entered production or fulfillment, it may no longer be possible to:

• Cancel the order.
• Change the artwork.
• Change the product format.
• Change the size.
• Change the frame.
• Change the quantity.
• Change the shipping address.
• Upgrade the shipping method.
• Combine it with another order.

Customers must review all order information before completing payment.

Nothing in this section limits a cancellation or modification right that applicable law does not permit the customer to waive.

9. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address.

Before placing an order, verify:

• Recipient’s full name.
• Street address.
• Apartment, suite, building, or unit number.
• City.
• State, province, or territory.
• ZIP or postal code.
• Country.
• Telephone number, when requested.

Nova Creative Studio is not responsible, to the extent permitted by applicable law, for delays, unsuccessful delivery, return-to-sender shipments, losses, or additional expenses resulting from incorrect, incomplete, outdated, or improperly formatted information supplied by the customer.

Submitting an address-change request does not guarantee that the address can be changed.

If an order must be reproduced or reshipped because of an address error supplied by the customer, the customer may be responsible for the additional production and shipping costs.

10. RETURNED-TO-SENDER AND UNDELIVERABLE PACKAGES

A package may be returned to the fulfillment facility because of:

• An incorrect or incomplete address.
• An invalid postal code.
• Failure to include an apartment or unit number.
• Refusal of delivery.
• Failure to collect the package.
• Repeated unsuccessful delivery attempts.
• Carrier access restrictions.
• An unclaimed customs shipment.
• Other delivery problems attributable to the recipient.

A returned-to-sender package does not automatically qualify for a refund.

Nova Creative Studio will review the reason for the return.

When the return resulted from information or conduct attributable to the customer, additional production, handling, or shipping charges may be required before the order can be sent again.

When the return resulted from an error by Nova Creative Studio, Printful, or the carrier, Nova Creative Studio will determine the appropriate remedy.

11. ORDER TRACKING

When tracking is available, tracking information will normally be sent to the email address or telephone number associated with the order.

Tracking information may take time to update after a shipping label is created.

A label-created status does not necessarily mean that the carrier has already received or scanned the package.

Customers are responsible for monitoring the tracking information and promptly reporting delivery issues.

Carrier tracking information is provided by an independent third party and may occasionally be delayed, incomplete, or inaccurate.

12. SHIPPING DELAYS

Delivery may be delayed because of:

• High seasonal volume.
• Production delays.
• Product shortages.
• Carrier congestion.
• Weather.
• Natural disasters.
• Customs inspections.
• Labor disputes.
• Transportation interruptions.
• Incorrect addresses.
• Failed delivery attempts.
• Security incidents.
• Government actions.
• Events outside reasonable control.

A delay does not automatically mean that an order is lost.

When a shipment remains in transit, Nova Creative Studio may require additional time for carrier movement or investigation before determining whether a replacement or refund is appropriate.

When applicable law requires Nova Creative Studio to provide a revised shipment date, cancellation option, consent request, or refund, those legally required options will be provided.

13. LOST OR MISSING SHIPMENTS

If an order has not arrived by the latest estimated delivery date, the customer should first:

• Review all tracking information.
• Confirm the shipping address.
• Check whether the order was divided into multiple shipments.
• Check with household members.
• Check with neighbors.
• Check with building management, reception, security, or mailroom personnel.
• Check parcel lockers and other delivery locations.
• Contact the applicable carrier or local postal facility.

If the shipment still cannot be located, contact Nova Creative Studio promptly and no later than seven (7) calendar days after the latest estimated delivery date.

Nova Creative Studio may review:

• Tracking records.
• Carrier scans.
• Shipping-address information.
• Delivery attempts.
• Fulfillment records.
• Customer documentation.
• Carrier-investigation results.
• Any other relevant evidence.

If the carrier confirms that the shipment was lost, Nova Creative Studio will determine the appropriate remedy, which may include a replacement, reprint, or refund, subject to applicable law.

14. PACKAGES MARKED AS DELIVERED

A carrier’s delivered status does not automatically approve or deny a claim.

If tracking shows that a package was delivered but the customer cannot locate it, the customer must promptly:

• Verify the shipping address.
• Inspect the delivery location.
• Check with household members.
• Check with neighbors.
• Check with building management or reception.
• Check parcel lockers and mailrooms.
• Contact the carrier or local postal facility.

The customer must report the issue to Nova Creative Studio within seven (7) calendar days after the carrier marks the package as delivered.

Claims involving packages marked as delivered will be reviewed individually based on:

• Carrier records.
• Delivery confirmation.
• Address information.
• Available delivery photographs.
• GPS or location data, when available.
• Information provided by the customer.
• Any other relevant evidence.

A claim may be denied when the package was shipped to the address supplied by the customer, the carrier confirms delivery, and there is insufficient evidence of carrier error, loss, theft before delivery, or another covered issue.

15. DAMAGED PACKAGES OR PRODUCTS

Inspect the package and product promptly after delivery.

Damage, defect, incorrect-product, or material-misrepresentation claims must be reported within seven (7) calendar days after the carrier marks the order as delivered.

The customer must retain:

• The product.
• The outer packaging.
• The interior packaging.
• The shipping label.
• Any damaged components.

The customer must provide the documentation required under the Nova Creative Studio Return and Refund Policy, which may include clear photographs of the product, damage, packaging, and shipping label.

Submitting a claim does not automatically qualify the customer for a refund.

A replacement or reprint will normally be the first remedy considered for an approved shipping-damage claim.

16. DELIVERY THEFT

Nova Creative Studio does not automatically assume responsibility for a package stolen after confirmed delivery.

Claims involving alleged theft will be evaluated individually.

The customer may be required to:

• Contact the carrier.
• Check available security footage.
• Notify building management.
• File a report with local authorities.
• Provide a written statement.
• Submit other reasonably requested documentation.

Any remedy will depend on the available evidence, carrier findings, circumstances, and applicable law.

17. CUSTOMS, DUTIES, AND IMPORT CHARGES

An order may be fulfilled from a facility located outside the delivery destination.

Cross-border shipments may be subject to:

• Customs duties.
• Import taxes.
• Brokerage fees.
• Handling charges.
• Government assessments.
• Carrier collection fees.

Unless checkout expressly states that duties and taxes are included, these charges are generally the customer’s responsibility.

Nova Creative Studio does not control independently assessed customs charges or customs-processing times.

Refusing or failing to collect a shipment because of customs duties or import charges does not automatically qualify the order for a refund.

Nothing in this section changes any responsibility that applicable law expressly assigns to Nova Creative Studio.

18. SHIPPING RESTRICTIONS

Nova Creative Studio and its fulfillment partner may refuse or cancel shipping to destinations affected by:

• Legal restrictions.
• Sanctions.
• Carrier limitations.
• Import prohibitions.
• Armed conflict.
• Safety concerns.
• Government orders.
• Operational disruptions.
• Events outside reasonable control.

Shipping availability can change without notice.

If a paid order cannot legally or operationally be shipped, Nova Creative Studio will notify the customer and provide the appropriate refund for the canceled portion.

19. PACKAGING AND FULFILLMENT IDENTIFICATION

The package may contain:

• A Printful return address.
• A production-facility address.
• A carrier or logistics-partner identifier.
• Separate packing documentation.
• Product-specific packaging.

The appearance of Printful’s name, address, facility, or shipping information on a package does not make Printful the seller of the product.

A return address printed on the package does not constitute authorization to return the product.

Customers must not mail products to Printful, a production facility, or any address appearing on the package without prior written authorization and return instructions from Nova Creative Studio.

Unauthorized returns may be rejected and will not automatically qualify for a refund.

20. CUSTOMER SERVICE

Customers must contact Nova Creative Studio, not Printful, regarding:

• Order status.
• Shipping delays.
• Missing shipments.
• Tracking issues.
• Address problems.
• Damaged packages.
• Incorrect products.
• Replacement requests.
• Refund requests.
• Other order-related matters.

Contact Nova Creative Studio through the Contact page on our website or by email:

contact@novacreativeart.com

Include:

• Your full name.
• Order number.
• Shipping address.
• Tracking number, when available.
• A clear description of the issue.
• Any required photographs or documentation.

21. RELATIONSHIP TO OTHER POLICIES

This Shipping Policy must be read together with:

• The Return and Refund Policy.
• The Terms of Service.
• The Privacy Policy.
• Any product-specific terms displayed before purchase.

If this Shipping Policy conflicts with a mandatory consumer right that cannot lawfully be waived or restricted, the applicable mandatory law will control.

22. CHANGES TO THIS POLICY

Nova Creative Studio may update this Shipping Policy to reflect changes in:

• Products.
• Shipping destinations.
• Production partners.
• Carrier services.
• Fulfillment practices.
• Legal requirements.
• Store operations.

The version applicable to an order will generally be the version in effect when the order was placed, unless applicable law requires otherwise.

23. LEGAL RIGHTS

Nothing in this Shipping Policy excludes, restricts, or limits any consumer right, shipping remedy, cancellation right, statutory warranty, or legal protection that cannot lawfully be excluded, restricted, or limited.

Where mandatory applicable law conflicts with this Shipping Policy, the mandatory law will control.