Frequently Asked Questions

Nova Creative Studio offers a curated selection of wall art designed for residential, professional, and commercial interiors. Our collection includes canvas prints, framed canvas prints, unframed poster prints, and framed poster prints.

Available formats and sizes may vary by design. Each product page clearly identifies the format being offered, the available dimensions, frame options, orientation, and other relevant specifications before you add the artwork to your cart.

Our artwork is produced on demand after an order is placed. This means your piece is created specifically for your purchase rather than being stored for long periods as finished inventory.

Whether you are selecting a statement piece for a living room, artwork for a bedroom or office, or several coordinated prints for a gallery wall, the product page will provide the information needed to compare your options confidently.

Canvas and poster prints present artwork in distinctly different ways.

A canvas print has a lightly textured surface and is stretched over an internal wooden frame. It creates depth and gives the artwork a gallery-inspired appearance without requiring a traditional protective front. Canvas works particularly well as a standalone statement piece and offers a softer, more dimensional finish.

A poster print is produced on high-quality paper with a smooth surface that emphasizes detail, lines, and color definition. Unframed posters give you the flexibility to select your own frame, while framed posters arrive as a more complete presentation with a protective front and hanging hardware.

Neither format is universally better. Canvas is often preferred for a substantial, ready-to-display look, while posters are ideal for crisp presentation, coordinated gallery walls, and customers who want greater framing flexibility.

The materials depend on the format selected.

Our canvas artwork is printed on satin-finish canvas, which provides a subtle texture and semi-matte appearance that helps reduce excessive glare. After printing, the canvas is carefully stretched over a sturdy pine frame to maintain a smooth and properly tensioned surface.

Our poster artwork is printed on thick, high-quality paper selected to provide a refined matte presentation and strong image reproduction. Framed poster configurations may include a wooden frame, a lightweight protective front, and hanging hardware. Exact frame construction can vary according to the selected product, frame color, size, and fulfillment region.

Because specifications can differ between product formats, the most precise material information is always provided on the individual product page. We recommend reviewing those details before purchasing when a particular finish, frame material, or presentation style is important to your project.

Most framed artwork and canvas configurations are designed to arrive ready for display or with the necessary hanging hardware included.

Framed poster products generally include hanging hardware, while thin canvas configurations may include built-in wall mounts and protective pads. Hardware and mounting arrangements can vary by product type, size, orientation, and production location, so the applicable product page should always be reviewed for the exact configuration.

Before installation, carefully unpack and inspect the artwork. Make sure the wall fastener or anchor you use is appropriate for the artwork's weight and for the construction of your wall, whether it is drywall, masonry, concrete, or another surface.

Nova Creative Studio does not provide structural installation services, and the hardware supplied with the artwork may not be suitable for every wall type. When necessary, consult a qualified installer or use mounting hardware specifically rated for your wall and the weight of the piece.

We make every reasonable effort to represent each artwork accurately, but an exact match between a digital screen and a physical print cannot be guaranteed.

Phones, tablets, and computer monitors display color using emitted light. Printed artwork reflects the light in the room. Screen brightness, calibration, display technology, color settings, and viewing conditions can therefore affect how an image appears before purchase.

The appearance of the finished artwork can also change slightly under warm indoor lighting, cool lighting, strong daylight, or shadows. Canvas texture and matte poster surfaces interact with light differently, which may create subtle variations in perceived contrast or saturation.

Small differences in color, brightness, and tone are normal in professional printing and are not generally considered defects. For the most balanced preview, view product images on a well-calibrated screen with brightness set to a moderate level rather than maximum brightness.

Our wall art is produced using professional printing processes intended for indoor decorative display. However, all printed materials can gradually change when exposed to unfavorable environmental conditions for extended periods.

To preserve the appearance of your artwork, avoid placing it where it will receive continuous direct sunlight. Strong ultraviolet exposure can affect printed colors over time. The artwork should also be kept away from excessive humidity, condensation, extreme temperatures, fireplaces, heating vents, and areas where it may come into direct contact with water.

Normal indirect daylight and standard indoor lighting are generally appropriate. In particularly bright rooms, consider placing the artwork on a wall that does not receive direct afternoon sun or using window coverings that reduce prolonged ultraviolet exposure.

Proper placement and routine care will help maintain the artwork's appearance for as long as possible.

Wall art requires only light, occasional maintenance.

For canvas artwork, use a clean, soft, dry microfiber cloth or a very soft duster to remove surface dust. Apply minimal pressure and avoid rubbing the printed surface aggressively. Do not use water, household cleaners, alcohol, solvents, abrasive sponges, or cleaning sprays directly on the canvas.

For framed poster artwork, dust the frame and protective front gently with a soft cloth. When additional cleaning is necessary, apply a small amount of an appropriate cleaner to the cloth rather than spraying it directly onto the frame or protective surface. Keep all liquids away from the edges, backing, and printed paper.

Handle the artwork with clean, dry hands and support it from both sides when moving it. Avoid storing or displaying it in damp locations, bathrooms with heavy condensation, or areas exposed to significant temperature changes.

Our made-to-order production model helps reduce the overproduction commonly associated with manufacturing large quantities of finished inventory before customer demand is known.

Each piece is produced only after an order has been placed. This approach can reduce excess stock and the waste created when unsold products must be stored, discounted, or discarded.

Packaging is selected according to the artwork type, dimensions, destination, and available materials at the fulfillment location. Posters may be shipped in rigid mailing containers or stay-flat packaging, while framed artwork and canvas pieces generally require protective boxes and additional cushioning. Some packaging materials incorporate recycled content, but packaging is not universally plastic-free and can vary by region.

We believe responsible communication is as important as responsible production. For that reason, we avoid claiming that every product, component, or shipment is fully sustainable. We continue to favor production and fulfillment practices that balance product protection, quality, and waste reduction.

The right artwork size depends on the wall, the furniture below it, the viewing distance, and the visual impact you want to create.

Large walls generally need substantial artwork or a coordinated group of pieces. Artwork that is too small can appear disconnected from the surrounding furniture, while a larger piece often creates a more intentional and balanced focal point.

Before ordering, measure both the available wall area and any furniture positioned beneath it. Consider nearby windows, doors, lamps, shelves, molding, and other elements that may reduce the usable space.

A practical way to preview the scale is to outline the listed artwork dimensions on your wall using removable painter's tape. Step back and view the outline from different parts of the room. This allows you to evaluate the size, orientation, and placement before making your purchase.

Always review the dimensions shown on the individual product page, as available sizes may vary according to the artwork and format selected.

Begin by measuring the total width and height of the wall area where the artwork will be displayed. Then measure the furniture below it, such as a sofa, bed, console table, desk, or cabinet.

Do not use the entire wall measurement automatically. Identify the actual display area by accounting for doors, windows, light switches, wall vents, lamps, shelves, architectural molding, and other nearby objects.

Next, compare the available area with the dimensions listed on the product page. Pay attention to whether the artwork is portrait, landscape, or square, since orientation can affect the balance of the room as much as overall size.

We strongly recommend creating a temporary wall outline with removable painter's tape or paper templates. Use the exact listed dimensions, view the outline from your normal seating or standing position, and confirm that the piece has sufficient visual space around it.

Measure twice before ordering. Product dimensions should be reviewed carefully because the appearance of a size on a screen can be difficult to judge without comparing it with the physical wall.

Artwork displayed above a sofa should feel visually connected to the furniture rather than appearing too small or extending significantly beyond it.

As a general decorating guideline, a single artwork or the total width of a grouped arrangement often looks balanced when it measures approximately 60 to 75 percent of the sofa's width. This is not a strict rule, but it provides a useful starting point.

Center the artwork over the sofa itself, not necessarily across the entire wall. When possible, leave approximately 6 to 10 inches between the top of the sofa and the bottom of the artwork. This helps the furniture and artwork read as one coordinated composition.

For a wide sofa, one large landscape piece can create a strong focal point. A pair, triptych, or gallery arrangement can also work well when the combined dimensions remain proportional to the sofa.

Use painter's tape to test the complete outer dimensions before ordering, particularly when combining multiple pieces.

Artwork above a bed should be selected in relation to the width of the bed or headboard rather than the full width of the wall.

A piece or grouped arrangement measuring approximately 60 to 80 percent of the bed or headboard width often creates a balanced result. A large horizontal artwork works particularly well above queen and king beds, while two or three coordinated vertical pieces can create a more structured composition.

Center the arrangement over the bed. When a headboard is present, leaving approximately 6 to 10 inches between the headboard and the bottom of the artwork usually creates a visual connection without making the area feel crowded.

Also consider ceiling height, bedside lamps, wall sconces, and decorative pillows. The artwork should have enough surrounding space to remain visually distinct from these elements.

For safety, use mounting hardware appropriate for the wall construction and the artwork's weight. Make sure the piece is securely installed, particularly when it is positioned directly above a sleeping area.

The best orientation depends primarily on the shape of the available wall and the furniture or architectural elements surrounding it.

Landscape artwork works well above wide furniture such as sofas, beds, dining benches, desks, and consoles. Its horizontal proportions help create continuity across a broad area.

Portrait artwork is effective on narrow walls, beside doors or windows, between bookcases, in hallways, or above smaller furniture. It can also emphasize ceiling height and draw the eye upward.

Square artwork offers a balanced and versatile format. It works well in compact spaces, as a standalone focal point, or as part of a symmetrical gallery arrangement.

Consider the negative space around the artwork rather than attempting to fill every available inch. The orientation should complement the wall's proportions while leaving enough open space for the artwork to feel intentional and properly framed by the room.

Yes. Posters, framed prints, and selected canvas pieces can be combined to create a coordinated gallery wall.

Begin by choosing a common visual connection between the pieces. This may be a shared color palette, artistic style, subject, frame color, or collection. The individual artworks do not need to be identical, but they should feel intentional when viewed together.

Plan the complete arrangement before installing anything. Place the artwork on the floor or create paper templates representing each size. Test several compositions and photograph the preferred arrangement before transferring it to the wall.

Consistent spacing helps separate pieces while keeping the collection visually unified. Approximately 2 to 4 inches between frames is a useful starting point, although larger artwork may benefit from slightly more space.

Treat the entire arrangement as one large artwork. Center the complete composition over the furniture or within the available wall area rather than centering each individual piece separately.

Yes. Nova Creative Studio provides practical sizing guidance to help you compare dimensions and visualize how different formats may appear in your space.

Each product page lists the sizes currently available for that specific artwork and format. Because canvas prints, posters, framed prints, and framed canvas products may have different size options, always rely on the measurements displayed on the product page you are purchasing from.

Our sizing resources and articles in The Nova Journal also provide decorating guidance for common placements, including artwork above sofas, beds, desks, consoles, and other furniture.

Before ordering, compare the listed dimensions with your wall using painter's tape or paper templates. This remains the most reliable way to understand how the artwork will look in your particular room.

If you remain uncertain between two sizes, our customer care team can help you evaluate the available options. Include the wall measurements, furniture width, preferred artwork, and a photograph of the space when contacting us.

Nova Creative Studio accepts the payment methods displayed during checkout. Available options may include major credit and debit cards, as well as accelerated or digital wallet payment methods when supported for your device, location, and order.

The exact options available to you will appear before the order is submitted. Payment methods may vary based on your billing country, currency, browser, and the services currently available through our secure checkout.

We are unable to accept cash, checks, money orders, or payment outside the official Nova Creative Studio checkout.

For your protection, never send card details or other sensitive financial information by email, contact form, or social media message.

Yes. Payments are completed through the secure checkout connected to the Nova Creative Studio store.

Your payment information is submitted directly through the checkout system and the applicable payment provider. Nova Creative Studio does not receive or store your complete credit or debit card number.

To help protect your information, always confirm that you are shopping on the official Nova Creative Studio website before entering payment details. We will never ask you to provide a complete card number, security code, or account password through email, text message, social media, or a customer support conversation.

If a message or payment request appears suspicious, do not complete the transaction. Contact our customer care team through the official website so the request can be reviewed.

Your payment is submitted for authorization when you place the order. The order is not successfully completed unless the payment is accepted through checkout.

Depending on your bank or payment provider, the transaction may initially appear as pending before it is fully posted to your account. The time required for a pending transaction to become final is controlled by the financial institution and may vary.

If a payment attempt is unsuccessful, your bank may still display a temporary authorization or pending amount. These temporary authorizations are generally released automatically according to the bank's own processing schedule.

After a successful order, you should receive an order confirmation containing the order number and purchase details. Do not submit the same order repeatedly if you are uncertain whether payment was accepted; first check your email and account activity or contact customer care.

Yes. After a successful purchase, an order confirmation is sent to the email address entered during checkout.

The confirmation normally includes your order number, purchased items, quantities, selected sizes or formats, billing summary, and shipping information. Review these details as soon as the message arrives.

If you do not see the confirmation, check your spam, junk, promotions, or filtered email folders. Also verify whether a different email address may have been entered during checkout.

A pending bank transaction by itself does not always confirm that an order was successfully created. If you cannot locate the confirmation and are uncertain about the order status, contact customer care before attempting to place the same order again.

Keep the order number available when requesting assistance, as it helps us locate the purchase more efficiently.

Contact us immediately if you need to request a change. Because our artwork is made to order, production may begin shortly after the purchase is confirmed.

We may be able to assist when an order has not yet entered production, but modifications cannot be guaranteed. Once production has started, we may be unable to change the artwork, product format, size, frame option, quantity, or other order details.

Do not place a second replacement order unless customer care instructs you to do so. This could result in two separate orders entering production.

When contacting us, provide your order number and clearly identify the requested change. We will review the order status and confirm whether the modification is still possible.

Customers are responsible for reviewing all product selections, dimensions, quantities, and shipping information before submitting the order.

Cancellation requests must be submitted as soon as possible after the order is placed.

Every Nova Creative Studio product is made to order. Once an order enters production, cancellation may no longer be possible because materials, printing, and fulfillment resources have already been assigned to the purchase.

Submitting a cancellation request does not automatically cancel the order. Customer care must first review its production status and confirm whether the cancellation can be completed.

If cancellation is still possible, we will provide confirmation and explain the applicable refund process. If production has already started, the order may continue and remain subject to our published return, replacement, and refund policies.

Include your order number when contacting us so the request can be reviewed without unnecessary delay.

A payment may be declined for several reasons, and Nova Creative Studio generally does not receive the specific reason provided internally by your bank or payment provider.

Confirm that the card number, expiration date, security code, cardholder name, and billing address were entered correctly. The billing address should normally match the information maintained by the financial institution.

You should also verify that the card is active, has sufficient available funds, supports online purchases, and permits transactions with the billing currency or merchant location involved.

If the information is correct but the payment continues to fail, contact your bank or try another payment method displayed at checkout. Avoid making numerous repeated attempts within a short period, as this can produce temporary authorization holds or trigger additional security controls.

A declined payment does not create a confirmed order unless you subsequently receive an official Nova Creative Studio order confirmation.

Discount availability and combination rules depend on the specific promotion.

Some offers may be combined, while others are limited to one discount per order. The checkout will automatically determine whether the codes or promotions entered are eligible to be used together.

Enter the discount code exactly as provided, including any letters, numbers, or special formatting. Confirm that the offer has not expired and that the products, minimum purchase amount, customer eligibility, or geographic restrictions associated with the promotion have been satisfied.

If multiple discounts cannot be combined, checkout may apply only the eligible offer or ask you to remove one before continuing.

Discounts must be entered before the order is submitted. We cannot guarantee that a promotional code can be applied retroactively after a purchase has been completed.

Nova Creative Studio artwork is produced on demand rather than taken from a stock of finished products. Production begins after your order and payment have been successfully confirmed.

Before the order can be shipped, the selected artwork must be prepared for the exact product, size, format, and frame option you purchased. Depending on the item, the production process may include printing, cutting, stretching, framing, finishing, quality-control checks, and protective packaging.

This production period is separate from shipping time. A shipping estimate begins only after the completed product has been transferred to the carrier.

Producing each piece individually allows us to offer multiple formats and dimensions while avoiding unnecessary quantities of finished inventory. Once your order has completed production and is ready to leave the facility, you will receive a shipping confirmation when tracking information becomes available.

Standard production typically takes approximately 2 to 5 business days before an order is ready to ship.

This is an estimated production period, not a guaranteed delivery date. Saturdays, Sundays, public holidays, and carrier transit time are not included in the standard production estimate.

Some orders may be completed sooner, while others may require additional time because of product availability, artwork format, size, framing requirements, order volume, fulfillment capacity, or quality-control considerations.

Orders containing different product types may complete production at different times. In those situations, available items may be shipped separately rather than delaying the entire order.

Once production is complete and the shipment has been accepted by the carrier, tracking information will be provided when available.

Yes. Nova Creative Studio wall art is produced specifically after a customer places an order.

The selected artwork is created according to the product format, dimensions, orientation, and frame configuration shown in your order. Finished pieces are not generally stored for long periods as pre-produced retail inventory.

This made-to-order model allows us to offer a broader selection of artwork and sizes while reducing the overproduction that can result from manufacturing large quantities before customer demand is known.

Because production can begin shortly after payment confirmation, customers should review the artwork, format, dimensions, frame option, quantity, and delivery address carefully before submitting the order.

Requests to modify or cancel an order must be submitted immediately and cannot be guaranteed once production has started.

Orders are assigned to an available production facility according to factors such as the selected product, material availability, destination, production capacity, and the services supported by each location.

The facility used for one order may not be the same facility used for another order, even when the artwork appears similar. Certain formats, sizes, frames, or materials may only be available from specific production locations.

Whenever possible, the fulfillment network routes an order efficiently based on the product and delivery destination. However, production in the facility geographically closest to the customer cannot be guaranteed.

If an order contains several product types, individual items may be produced at different facilities and arrive in separate shipments.

The production location does not change the artwork selected on the product page, although locally available materials or packaging configurations may result in minor manufacturing differences.

No. Customers cannot manually select the facility where an order will be produced.

Production routing is determined automatically using factors such as product availability, selected size and format, delivery destination, current facility capacity, and the equipment required to manufacture the item.

This routing process helps avoid assigning an order to a location that cannot produce the selected configuration or does not have the necessary materials available.

The shipping origin shown after fulfillment may therefore differ between orders. A previous purchase being produced in one location does not guarantee that a future purchase will be produced in the same facility.

If several items within one order are assigned to different locations, they may be packaged separately and receive individual tracking numbers.

Production time can vary because every order is created according to its specific product configuration rather than processed as a prepackaged item.

Factors that may affect timing include the artwork format, selected dimensions, frame option, material availability, current order volume, production facility capacity, and the number of different products included in the purchase.

Larger canvas pieces, framed products, or orders containing several formats may require different production and packaging steps. Items assigned to separate facilities may also finish at different times.

During periods of unusually high demand, including major holidays or promotional events, fulfillment may require additional time. A product may also remain in production longer if further processing or a quality review is necessary.

We recommend ordering early when the artwork is intended for a specific event, installation date, holiday, or gift. Production and delivery estimates should not be treated as guaranteed arrival dates.

Quality-control checks form part of the production and fulfillment process before completed products are packaged for shipment.

These checks are intended to identify visible printing, manufacturing, or finishing issues during production. The exact inspection steps may vary according to whether the product is a poster, framed print, canvas, or framed canvas.

After production, the artwork is packaged using materials and methods appropriate for its format and dimensions. Protective packaging is intended to reduce movement and damage during transportation, although no production or delivery process can eliminate every possible issue.

When your order arrives, inspect the artwork and packaging promptly. If the item is damaged, defective, incorrectly produced, or different from what was ordered, contact customer care within the period stated in our Returns and Exchanges policy.

Keep the original packaging and provide clear photographs of the product, shipping label, exterior packaging, and affected area so the issue can be evaluated efficiently.

Nova Creative Studio ships to many domestic and international destinations supported by our checkout and fulfillment network.

Shipping availability can vary according to the destination, selected artwork format, dimensions, frame option, carrier coverage, and current legal or logistical restrictions. As a result, not every product can necessarily be delivered to every location.

The most reliable way to confirm availability is to add the desired product to your cart and enter the complete delivery address during checkout. The system will display the shipping methods available for that specific order and destination.

If checkout does not accept the address or does not provide a shipping option, contact customer care before attempting the purchase. Shipping restrictions may change because of carrier limitations, regional disruptions, or international regulations.

Shipping charges are calculated and displayed during checkout before you submit your order.

The cost can vary according to the delivery destination, artwork format, product dimensions, quantity, packaging requirements, and whether the items can be shipped together.

Orders containing different product categories, such as posters, framed posters, canvas prints, or framed canvas, may require separate packages. In those cases, checkout may calculate shipping for more than one shipment.

If a product, order, or promotion qualifies for free shipping, that benefit will be reflected in the checkout summary. The shipping amount shown before payment is the applicable charge for the products and address entered at that time.

Shipping charges do not necessarily include customs duties, import taxes, brokerage fees, or other destination-specific charges that may be imposed on international deliveries.

The total delivery estimate includes two separate stages: production time and shipping transit time.

Because every piece is made to order, the artwork must first complete production. Standard production generally takes approximately 2 to 5 business days, although certain products or periods of high demand may require additional time.

After production is complete, shipping time depends on the destination, carrier, selected shipping method, and current transportation conditions. An estimated delivery range may be displayed during checkout or after the order is processed.

Estimated delivery dates are projections rather than guaranteed arrival dates. Weekends, public holidays, weather events, customs processing, carrier disruptions, and address-related problems can affect delivery.

We recommend ordering well in advance when the artwork is needed for a birthday, holiday, installation, event, or another specific date.

Once an item has shipped, a shipping confirmation email is sent to the email address associated with your order.

The message will include the available tracking information and a link that allows you to follow the shipment through the carrier's tracking system. If your order is divided into several packages, you may receive a separate confirmation and tracking number for each shipment.

Tracking information is generated when the shipping label is created, but the carrier may not display movement immediately. It can take up to 48 hours for the first scan or status update to appear, and international shipments may require additional time.

Check your spam, junk, or promotions folder if you do not see the shipping confirmation. Make sure you are reviewing the same email address used during checkout.

If tracking remains unavailable after the initial processing period, contact customer care with your order number.

Some orders are divided into more than one shipment. This is normal, particularly when an order contains different artwork formats, dimensions, framing configurations, or products assigned to different production facilities.

Posters, framed posters, canvas prints, and framed canvas may require different production equipment, packaging methods, and shipping profiles. Rather than holding completed items until every product is ready, available pieces may be shipped as soon as they complete production.

Separate shipping helps ensure that each item is packaged appropriately and can also prevent one product from delaying the entire order.

If your order is divided, checkout may indicate that the products will arrive in multiple shipments. You should receive separate tracking information for each package as it leaves the production facility.

Packages belonging to the same order may arrive on different days and may be delivered by different carriers.

Contact customer care immediately if you discover an error in the shipping address.

An address change may be possible while the order is still in an early production stage, but it cannot be guaranteed. Once an item has been fulfilled, transferred to the carrier, or marked as shipped, the delivery address generally can no longer be changed through our system.

Do not rely on an address-change request until customer care has confirmed that the update was successfully completed.

If the package has already shipped, you may contact the carrier to ask whether a delivery adjustment, package hold, or redirect service is available. These services are controlled by the carrier and may involve restrictions or additional fees.

Customers are responsible for entering a complete and accurate name, street address, apartment or unit number, city, state or province, postal code, country, email address, and telephone number during checkout.

A tracking number may be created before the carrier performs its first physical scan of the package.

It can take up to 48 hours after shipment for tracking details to appear in the carrier's system. International orders may take longer, particularly when packages are transferred between postal networks or pass through customs.

Tracking may also remain unchanged temporarily while a shipment is moving between distribution centers. Not every carrier scans a package at every stage of transportation.

First confirm that you are using the tracking link from the most recent shipping confirmation. If your order contains several packages, each shipment may have a different tracking number and status.

If there has been no meaningful update for an extended period or the estimated delivery date has passed, contact customer care with your order number and tracking information so the shipment can be reviewed.

Begin by reviewing the latest tracking information and the estimated delivery range associated with the shipment.

Temporary delays can occur because of severe weather, public holidays, customs inspections, carrier congestion, transportation disruptions, regional emergencies, or an incomplete delivery address. A delayed tracking update does not necessarily mean the package has been lost.

If the order is only slightly beyond the estimate, continue monitoring the tracking page because the carrier may update the delivery status without additional action.

If the package is several days beyond the estimated delivery date, tracking has stopped updating, or the carrier identifies a problem, contact customer care promptly. Include your order number, tracking number, confirmed delivery address, and any information provided by the carrier.

Estimated delivery dates are not guaranteed, but we will review the available shipment information and advise you on the appropriate next step.

If tracking stops updating and the package does not arrive, contact customer care as soon as possible so the shipment can be investigated.

Claims for packages believed to be lost in transit must be reported within 30 days of the estimated delivery date. Reports submitted after that period may no longer qualify for investigation, replacement, or another resolution.

Provide your order number, tracking number, complete delivery address, and any communication received from the carrier. We may ask you to confirm that the address is correct or contact the local carrier before the claim can be completed.

A package is not automatically considered lost merely because it is delayed. The carrier's tracking history, delivery estimate, shipment route, and investigation results will be reviewed.

If the shipment is confirmed lost and the claim qualifies under the applicable policy, we will explain the available resolution and arrange the appropriate next steps.

First verify that the delivery address on your order confirmation is correct and review the carrier's tracking details for delivery notes, photographs, or a specified location.

Check entrances, porches, mailrooms, reception areas, parcel lockers, garages, side doors, and other secure locations where the carrier may have left the package. Ask household members, building personnel, and nearby neighbors whether they accepted it on your behalf.

Carriers occasionally mark packages as delivered shortly before the final handoff. When appropriate, allow until the end of the delivery day and contact the local carrier or post office directly to request additional delivery information.

If the package still cannot be located, notify customer care and submit a missing-package inquiry with the carrier. Include the order number, tracking number, confirmed address, and the carrier's response.

A delivered tracking status does not automatically qualify an order for a replacement or refund because the carrier has recorded the shipment as completed. Any available resolution will depend on the investigation and the circumstances of the delivery.

Inspect your artwork and its packaging as soon as the order is delivered. If the product arrives damaged, defective, misprinted, or with a visible manufacturing issue, contact Nova Creative Studio promptly so the problem can be evaluated.

Please include your order number, a clear description of the issue, and photographs showing the complete product, the affected area, the exterior packaging, the shipping label, and any visible damage to the box or protective materials.

Do not discard the product or packaging while the claim is being reviewed. The photographs and packaging information may be necessary to determine whether the issue occurred during production or transportation.

Approved claims involving verified damage, defects, or production errors may qualify for a replacement or another appropriate resolution under our Returns and Exchanges Policy.

Do not return the artwork unless customer care provides specific return instructions.

If the artwork, size, format, frame option, or quantity received does not match your confirmed order, contact customer care promptly.

Provide your order number and clear photographs of the complete item, the product label or packaging label, and any identifying information included with the shipment. We will compare the delivered product with the selections shown in your order confirmation.

If the incorrect item resulted from a production or fulfillment error, the claim may qualify for a replacement or another appropriate resolution.

Do not use, alter, install, discard, or independently return the product while the issue is being reviewed. Customer care will explain whether any additional information or action is required.

An item is not considered incorrect when it matches the product, dimensions, format, orientation, frame option, and quantity selected by the customer during checkout.

Because Nova Creative Studio artwork is produced specifically after an order is placed, returns for a change of mind are not automatically accepted.

This includes situations in which the customer no longer wants the product, prefers a different artwork, determines that the item does not match the room, or decides after delivery that another format would have been preferable.

Before ordering, review the artwork, product type, dimensions, orientation, frame selection, colors, quantity, production information, and delivery address carefully. We strongly recommend outlining the listed dimensions on your wall with removable painter's tape before purchasing.

Any return request will be reviewed under the Returns and Exchanges Policy published on our website and any mandatory consumer rights applicable to the transaction.

Do not send artwork to the return address printed on a package without first receiving authorization and instructions from Nova Creative Studio.

Exchanges are not automatically available for artwork ordered in the wrong size, format, frame option, orientation, or quantity.

Each product is manufactured according to the selections submitted during checkout. Once production begins, the item cannot normally be converted into another configuration or returned to general inventory as a standard stocked product.

If the product received matches your order confirmation but is not suitable for your space, contact customer care before taking any action. We will review the circumstances and explain whether any options are available under the published Returns and Exchanges Policy.

If Nova Creative Studio or the production facility supplied a configuration different from the one confirmed in your order, report it as an incorrect-product claim rather than a standard exchange request.

Always verify wall measurements and product dimensions before purchasing, as images and mockups are intended to demonstrate presentation and are not a substitute for physical measurement.

Problems involving damaged, defective, misprinted, or incorrectly produced items must be reported within 30 days after the product is received.

Claims involving packages believed to be lost in transit must be reported within 30 days after the estimated delivery date. A delayed package is not automatically considered lost and may require additional carrier review.

Contact us as soon as the issue is discovered rather than waiting until the end of the reporting period. Delayed reports can make it more difficult to review tracking records, packaging evidence, production information, and carrier documentation.

Your report should include the order number, a detailed description, and all requested photographs or supporting information. Submitting an incomplete report does not necessarily establish or approve a claim.

Requests received outside the applicable reporting period may no longer qualify for replacement, refund, investigation, or another resolution, except where mandatory law requires otherwise.

Refunds and replacements are not issued automatically. Customer care must first review the order, supporting photographs, delivery information, production records, and the nature of the reported problem.

If a qualifying damage, defect, misprint, fulfillment error, or lost-shipment claim is approved, Nova Creative Studio will confirm the available resolution. Depending on the circumstances, this may include producing and shipping a replacement or issuing an applicable refund.

When a refund is approved, it is generally issued through the payment method associated with the original purchase. The time required for the credit to appear is controlled by the bank, card issuer, or payment provider and can vary.

Original shipping charges, expedited services, customs duties, import taxes, brokerage fees, or other third-party charges may not be refundable unless the applicable policy or law specifically requires it.

Do not dispose of or return the artwork until the claim has been resolved and customer care confirms that no further evidence or action is required.

You can contact Nova Creative Studio through the official Contact Us page on our website.

Use the contact form to request assistance with artwork, sizing, product specifications, an existing order, shipping, delivery, or a reported product issue. If your message concerns a purchase, include the order number and the email address used during checkout so the order can be located efficiently.

For your security, do not send complete credit card numbers, card security codes, account passwords, or other sensitive financial information through the contact form, email, or social media.

Messages should be submitted through our official website whenever possible. This provides a reliable record of the request and helps ensure that it reaches the appropriate customer care channel.

If you are reporting damage, a defect, an incorrect item, or a delivery problem, include all relevant photographs and tracking information with your inquiry.

The information required depends on the type of assistance you need, but providing complete details in your first message can reduce delays and unnecessary follow-up questions.

For an existing order, include the order number, the email address used during checkout, the customer's full name, and a clear description of the request.

For shipping or delivery questions, also provide the tracking number, confirmed delivery address, and the latest carrier status.

For damaged, defective, misprinted, or incorrect products, include photographs showing the complete artwork, the affected area, the exterior packaging, the shipping label, and any visible damage to the box or protective materials.

For sizing or decorating assistance, include the product link, wall measurements, furniture width, preferred format, and a clear photograph of the space. Do not include payment card details, passwords, or unrelated personal information.

Yes. Our customer care team can provide general guidance when you are comparing artwork, formats, orientations, or available dimensions.

For the most useful recommendation, send a photograph of the wall taken from a straight, well-lit position. Include the wall width and height, the width of any sofa, bed, desk, console, or other furniture beneath the artwork, and the approximate distance from which the piece will normally be viewed.

Also identify the artwork you are considering and whether you prefer canvas, framed canvas, an unframed poster, or a framed poster.

Recommendations are intended to assist your decision, but the final selection remains the customer's responsibility. Photographs can distort proportions, and we cannot physically inspect the room.

Before ordering, always compare the product dimensions with the actual wall using removable painter's tape or paper templates.

Nova Creative Studio welcomes inquiries from interior designers, decorators, offices, hospitality businesses, property managers, and customers planning larger residential or commercial projects.

Availability, pricing, production capacity, and delivery options are reviewed according to the artwork, format, dimensions, quantities, destination, and required timeline. Volume pricing or special project terms are not applied automatically and cannot be guaranteed for every product or order.

When contacting us, include the estimated quantity, preferred artwork, product formats, required sizes, delivery destination, project schedule, and whether the pieces will be installed in one location or distributed to several addresses.

Larger orders may require additional production time and may be divided into multiple packages or shipments. We recommend contacting us before placing a time-sensitive or high-volume order so the available options can be reviewed.

Custom artwork, exclusive licensing, installation services, and modifications to existing designs are not included unless specifically confirmed in writing.